POUCHES.KZ
POUCHES.KZ

Privacy Policy

Last updated: 2026.

1. What data we collect

When you use the pouches.kz website we may collect the following categories of personal data:

  • name, phone number and email address — when registering an account;
  • a photo of your ID document — to confirm your age (21+ verification);
  • delivery address — to ship your order;
  • order history — for service and support;
  • cookies — for authentication and account functionality.

2. Why we collect data

We use personal data only for legitimate and transparent purposes:

  • identifying the user and operating the account;
  • 21+ age verification — our products are intended for adults only;
  • processing and delivering orders;
  • sending notifications about your order status.

3. How we store data

Data is stored on the servers of our technical partners Neon and Vercel. Documents uploaded for age verification are stored separately from public files and are accessible to a limited number of employees. We do not share your data with third parties, except for the CDEK delivery service — and only to the extent necessary to deliver your order.

4. Your rights

At any time you can:

  • obtain a copy of your personal data;
  • correct inaccurate or outdated data;
  • delete your account and the data associated with it;
  • withdraw your previously given consent to data processing.

5. Contacts

For any questions regarding the processing of personal data, contact us: info@pouches.kz